At Queen City Auto Rebuild our goal is to provide you with the highest quality collision repair and auto body services available anywhere. In order to help make sure that we have net each and every expectation of each and every one of your customer, the crew at Queen City would greatly appreciate it if you would take a minute to let us know how we did.

Queen City CSI Form
RO Number	Please enter the Repair Order number for your vehicle repair
Last Name	Please enter the Last Name or the Company name on the repair order
Completed By	Please enter the name of the person completing this survey [your name]
eMail Address	Please enter your email address if you would like our professional staff to respond to you by email. You may also check the box to the right to join our newsletter mailing list. If you do not check the box, your email address will be used only if a Queen City Auto Rebuild manager wants to contact you about this survey.  Join eMail List and enter Contests
Phone	Please enter your phone number if you would like our professional staff to respond to you by phone.
This section contains a list of questions that are rated and averaged to give Queen City Auto Rebuild an idea of your overall satisfaction with the service that you experienced during your repair process. Please rate each item relevant to your vehicle repair. If an item is not relevant to your repair, please do not make a selection.
Question 1	Please rate the level of respect, courtesy and professionalism that staff members at Queen City treated you with.     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning you are very happy
Question 2	Please rate the level of communications that you received from the Queen City staff. Do you feel that you were kept informed at every step of the repair process in an informative and timely manner?     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning you are very happy with the level of communications you experienced
Question 3	Please rate how well Queen City explained the technical details of the repair process to you in terms that clearly helped you to understand what was involved in the process of repairing your vehicle.     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning the staff was very patient and informative
Question 4	If your vehicle repair involved a claim with an insurance company, please rate how well Queen City helped you to effectively deal with the insurance company.     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning Queen City was very helpful
Question 5	Please rate how you feel about the overall quality of the repair of your vehicle     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning Better than New
Question 6	Please rate Queen City's performance regarding the On Time Delivery for your vehicle     1     2     3     4     5     6     7     8     9     10 With 1 meaning you are dissatisfied and 10 meaning Queen City fully met your expectations
This section can be used to tell us what you liked best, how you feel that we could have served you better and add other comments in your own words
Liked Best	Please indicate what you felt the most positive elements of your collision repair experience at Queen City Auto Rebuild were.
Liked Least	Please indicate what you felt that we could have done better to help make your experience more enjoyable.
Comments	Please enter any other comments, questions or suggestions you feel are appropriate.
This section asks 4 "yes" or "no" questions. Please place a checkmark in the box in order to answer "Yes" to the question, and leave the box blank if your answer is "No."
Check Boxes	I Absolutely agree that my vehicle was returned to me in its pre-accident condition or better.  I will be happy to refer a friend to Queen City Auto Rebuild if the occasion arises.  I will be happy to provide an occasional reference for Queen City Auto Rebuild if requested to do so.  Yes, you may use my comments from this survey on your Web site as a testimonial and attribute my name to them.
Thank you very much for taking the time to complete this Survey. Our professional staff will review and get in touch with you if you have asked him to respond to any comments or concerns. We want to keep Queen City Auto Rebuild the best luxury auto body shop possible, and your feedback is very important in our efforts.